Cancellation Policy

A booking on Planoo is a request. It becomes confirmed when the partner accepts it. Planoo does not receive any payment, so this policy governs the booking itself and not refunds of money.

• Before the partner responds: you can cancel your request at any time.
• After the partner confirms: you can cancel free of charge until a set number of hours before the check-in date. The standard period is 48 hours, and the exact deadline applies as shown for your booking.
• To cancel, use the "Manage or cancel booking" link in your confirmation email.

Once the cancellation deadline has passed, the booking is final and can no longer be cancelled through Planoo. If you cannot travel, please contact the partner directly. Any arrangement is at the partner's discretion.

Planoo does not collect payments. Any deposit or payment you made to a partner is refunded, or not, by that partner under the arrangement between you. Planoo cannot refund money it never received.

Confirmed bookings cannot be modified. If you need different dates or a different number of guests, cancel the booking (if the deadline has not passed) and send a new request.

• If a partner declines your request, or does not respond within 24 hours, the request is cancelled automatically and you are notified by email.
• If a partner cancels a confirmed booking, Planoo is not financially responsible, since it has not received any payment. You can report the problem through the contact form or by email, and we will review the partner's record.

In cases such as natural disasters or closures, please contact the partner directly. Planoo can provide the booking details you need.